Welcome to My Portfolio

I'm a dedicated User Research Specialist committed to empathy-driven, user-centric research.

By leveraging diverse methodologies, I deliver critical insights that transform product experiences.

My research has optimized interactions, boosted engagement, and brought measurable improvements in customer satisfaction and product performance.

User Research Case Studies

Increasing Engagement with Streamlined Quests

This study explored engagement in Adventure Academy, revealing quest confusion and navigation issues. Insights led to design changes to enhance motivation and guide players effectively.

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Parents Want Personalized Learning Playlists

This study explored parents' strong interest in personalized learning playlists and progress tracking, guiding improvements to the ABCmouse Accelerator Program to better meet their needs.

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Quick, Personalized Homework Solutions Needed

Developing Bartleby personas for college students revealed their need for quick, personalized homework help. Insights focused on customizing solutions and addressing time constraints to improve the user experience.

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Validating FTUE and In-Game Support

This study validated My Reading Academy's FTUE and game mechanics, ensuring easy navigation and effective in-game support to enhance engagement for young learners.

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Simplifying Navigation for Young Learners

Simplifying ABCmouse navigation for kids aged 5-7, this study identified distractions and improved Learning Path visibility to enhance engagement and keep young learners on track.

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Personalization Boosts Engagement in ABCmouse

This 10-day diary study examined how children engage with ABCmouse, revealing navigation challenges and the need for personalized experiences to boost long-term engagement.

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Freemium Chat for Instant College Help

Research on Bartleby Coach Chat highlighted high student interest in live homework help, but cost concerns suggested adopting a freemium model. Timely, affordable assistance was key to engaging users.

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Improving Clarity with Clear Icons

This study assessed the usability of My Math Academy's Parent Dashboard, focusing on improving icon clarity and navigation to help parents better track their child's math progress.

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Demand for Better College Group Study Coordination

Exploring social learning groups showed strong student interest in collaborative study tools. The need for better scheduling and resource sharing tools emerged as essential for fostering group work.

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